Given the intimate nature of most of our products there are some special rules which apply to Returning items.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received your order.
6. Lingerie and all items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.
If items have been damaged in the post or by a Courier then you may return them for replacement providing you notify us within 24 hours of you receiving the parcel. Please use the Contact Us page to do so. You will be issued with a Returns Authorisation number without which NO refunds will be given.
